.steno-qa {
  display: flex;
  flex: 1;
  width: 100%;
  overflow: hidden;

  .rail {
    position: relative;
    z-index: 40;
    display: flex;
    flex: 0 0 72px;
    flex-direction: column;
    justify-content: space-between;
    width: 72px;
    height: 100%;
    background: var(--color-bg-primary);
    border-right: 1px solid var(--color-border-primary);
    box-shadow: 0 1px 2px var(--color-shadow-lg-03);
  }

  .rail-top {
    display: flex;
    flex-direction: column;
    min-height: 0;
    overflow-y: auto;
  }

  .rail-brand {
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 16px 2px;
    border-bottom: 1px solid var(--color-border-secondary);
  }

  /* The Steno mark is square; a theme falling back to its wordmark keeps its aspect ratio. */
  .rail-brand img {
    width: auto;
    max-width: 40px;
    height: auto;
    max-height: 24px;
  }

  .rail-nav {
    display: flex;
    flex-direction: column;
    padding-top: 20px;
  }

  .rail-group {
    display: flex;
    flex-direction: column;
    gap: 16px;
    padding-bottom: 8px;
  }

  .rail-item {
    display: flex;
    flex-direction: column;
    gap: 2px;
    align-items: center;
    padding: 0 4px;
    color: var(--color-text-secondary);
    text-decoration: none;
  }

  .rail-icon {
    display: flex;
    width: 32px;
    height: 32px;
    align-items: center;
    justify-content: center;
    border-radius: var(--border-radius-sm);
    font-size: var(--font-size-icon);
  }

  .rail-item:hover .rail-icon {
    background: var(--color-bg-primary_hover);
  }

  .rail-item.active .rail-icon {
    color: var(--color-text-brand-secondary);
    background: var(--color-bg-brand-primary);
  }

  .rail-label {
    font-size: var(--font-size-xxs);
    font-weight: var(--weight-medium);
    line-height: var(--line-height-text-xxs);
    text-align: center;
  }

  .rail-divider {
    height: 1px;
    margin: 8px 12px 16px;
    background: var(--color-border-secondary);
  }

  .admin-menu,
  .admin-menu-items {
    display: flex;
    flex-direction: column;
    gap: 16px;
  }

  .admin-menu-items {
    padding-top: 16px;
  }

  .admin-menu > summary {
    cursor: pointer;
    list-style: none;
  }

  .admin-menu > summary::-webkit-details-marker {
    display: none;
  }

  .admin-menu:not([open]) .admin-menu-items {
    display: none;
  }

  .rail-footer {
    display: flex;
    flex-direction: column;
    gap: 8px;
  }

  .rail-user {
    display: flex;
    justify-content: center;
    padding: 16px 12px;
    border-top: 1px solid var(--color-border-secondary);
  }

  .rail-user button.user-avatar {
    padding: 0;
    border: 0;
    cursor: pointer;
  }

  .page {
    display: flex;
    flex-direction: column;
    gap: 16px;
  }

  /* Banded layout: the heading band spans the full width on the page surface, and the working content
     below it sits on the recessed surface in a centred column. Page content needs no wrapper — every
     child lands in that column, and only the band breaks out of it. */
  .page--banded {
    display: grid;
    grid-template-columns: minmax(16px, 1fr) minmax(0, 1280px) minmax(16px, 1fr);
    align-content: start;
    gap: 16px 0;
    min-height: 100%;
    padding-bottom: 32px;
    background: var(--color-bg-secondary);
  }

  .page--banded > * {
    grid-column: 2;
    min-width: 0;
  }

  .page--banded > .page-band {
    grid-column: 1 / -1;
    margin-bottom: 16px;
  }

  .page-band {
    background: var(--color-bg-primary);
    border-bottom: 1px solid var(--color-border-secondary);
  }

  /* Keeps the heading on the same 1280px column as the content below it. */
  .page-band-inner {
    width: 100%;
    max-width: 1312px;
    min-width: 0;
    margin: 0 auto;
    padding-inline: 16px;
  }

  .table-toolbar {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    align-items: center;
    justify-content: space-between;
    padding: 0 8px;
  }

  .table-toolbar-label {
    color: var(--color-text-secondary);
    font-size: var(--font-size-md);
    font-weight: var(--weight-medium);
  }

  .table-toolbar-actions {
    display: flex;
    gap: 8px;
    align-items: center;
  }

  .table-toolbar-actions .active i {
    color: var(--color-fg-brand-primary);
  }

  .table-toolbar-count {
    position: absolute;
    top: 2px;
    right: 2px;
    min-width: 14px;
    padding: 0 3px;
    color: var(--color-text-white);
    background: var(--color-bg-brand-solid);
    border-radius: var(--border-radius-full);
    font-size: var(--font-size-xxs);
    font-weight: var(--weight-semi-bold);
    line-height: 14px;
  }

  .filters[hidden],
  .bulk-actions[hidden] {
    display: none;
  }

  .pagination label {
    white-space: nowrap;
  }

  .page-header {
    display: flex;
    flex-direction: column;
  }

  .breadcrumbs {
    display: flex;
    gap: 4px;
    align-items: center;
    height: 62px;
    padding: 0 24px;
    color: var(--color-text-quaternary);
    font-size: var(--font-size-sm);
  }

  .breadcrumb-home {
    display: flex;
    width: 32px;
    height: 32px;
    align-items: center;
    justify-content: center;
    color: var(--color-text-quaternary);
    border-radius: var(--border-radius-sm);
  }

  .breadcrumb-home:hover {
    color: var(--color-text-secondary);
    background: var(--color-bg-primary_hover);
  }

  .breadcrumb-divider {
    color: var(--color-border-primary);
  }

  .breadcrumb {
    padding: 6px 8px;
    color: var(--color-text-quaternary);
    border-radius: var(--border-radius-sm);
    font-weight: var(--weight-semi-bold);
  }

  a.breadcrumb:hover {
    color: var(--color-text-secondary);
    background: var(--color-bg-primary_hover);
  }

  .breadcrumb.current {
    color: var(--color-text-secondary);
  }

  .page-header-main {
    display: flex;
    gap: 16px;
    align-items: center;
    justify-content: space-between;
    min-height: 60px;
    padding: 0 24px 16px;
  }

  .page-header-text {
    display: flex;
    flex-direction: column;
    gap: 2px;
    min-width: 0;
  }

  .page-header-title {
    display: flex;
    gap: 8px;
    align-items: center;
  }

  .page-header-title > i {
    color: var(--color-text-secondary);
    font-size: var(--font-size-xl);
  }

  .page-header-title h1 {
    margin: 0;
    color: var(--color-text-primary);
    font-size: var(--font-size-page-title);
    line-height: var(--line-height-text-xl);
  }

  .page-header-text p {
    margin: 0;
    color: var(--color-text-tertiary);
    font-size: var(--font-size-sm);
  }

  .page-header-actions {
    display: flex;
    gap: 8px;
    align-items: center;
  }

  .page-header-count {
    color: var(--color-text-tertiary);
    font-size: var(--font-size-md);
  }

  .status-row {
    display: flex;
    flex-direction: column;
    gap: 12px;
  }

  .filters {
    display: grid;
    grid-template-columns: minmax(0, 1fr);
    align-items: center;
    gap: 8px;
    padding: 12px;
    background: var(--color-bg-primary);
    border: 1px solid var(--color-border-secondary);
    border-radius: var(--border-radius-sm);
  }

  .filters__heading {
    display: flex;
    align-items: center;
    gap: 6px;
    color: var(--color-text-secondary);
    font-size: var(--font-size-sm);
    font-weight: var(--weight-semi-bold);
  }

  .filter-control {
    min-width: 0;
  }

  .filter-control--search {
    display: grid;
    grid-template-columns: auto minmax(0, 1fr);
    align-items: center;
    gap: 8px;
    color: var(--color-fg-quaternary);
  }

  .filter-control--date {
    display: flex;
    align-items: center;
    gap: 6px;
    color: var(--color-text-tertiary);
    font-size: var(--font-size-sm);
  }

  .filter-actions,
  .bulk-actions,
  .pagination {
    display: flex;
    align-items: center;
    gap: 8px;
  }

  /* User administration */
  .user-heading-line,
  .user-profile-title,
  .user-name,
  .user-section-heading,
  .user-tab-heading,
  .user-panel-heading,
  .user-panel-actions {
    display: flex;
    align-items: center;
  }

  .user-filters {
    display: grid;
    grid-template-columns: 1fr;
    gap: 10px;
    padding: 12px;
    background: var(--color-bg-primary);
    border: 1px solid var(--color-border-secondary);
    border-radius: var(--border-radius-sm);
  }

  .user-filter-search {
    display: grid;
    grid-template-columns: auto minmax(0, 1fr);
    align-items: center;
    gap: 8px;
    color: var(--color-fg-quaternary);
    grid-column: 1 / -1;
  }

  .user-pending {
    display: flex;
    justify-content: space-between;
    gap: 12px;
    margin-bottom: 16px;
    padding: 12px 16px;
    border: 1px solid var(--color-border-secondary);
    border-radius: var(--border-radius-sm);
    background: var(--color-bg-secondary);
    color: var(--color-text-secondary);
    font-size: var(--font-size-sm);
    align-items: flex-start;
    flex-direction: column;
  }

  .user-pending > div {
    display: flex;
    gap: 8px;
    color: var(--color-text-primary);
  }

  .user-name {
    gap: 10px;
  }

  .user-avatar {
    display: inline-flex;
    width: 32px;
    height: 32px;
    flex: 0 0 32px;
    align-items: center;
    justify-content: center;
    border-radius: var(--border-radius-full);
    background: var(--color-bg-brand-primary);
    color: var(--color-text-brand-primary);
    font-size: var(--font-size-xs);
    font-weight: var(--weight-bold);
  }

  .user-email {
    display: flex;
    align-items: center;
    gap: 7px;
  }

  .user-panel-scrim {
    position: fixed;
    z-index: 30;
    inset: 0;
    display: flex;
    justify-content: flex-end;
    background: var(--color-bg-overlay-dark);
  }

  .user-panel {
    width: min(520px, 100%);
    height: 100%;
    padding: 20px;
    overflow-y: auto;
    border-left: 1px solid var(--color-border-secondary);
    background: var(--color-bg-primary);
  }

  .user-panel-heading {
    justify-content: space-between;
    gap: 20px;
    margin-bottom: 28px;
  }

  .user-panel-heading h2,
  .user-panel-heading p {
    margin: 0;
  }

  .user-panel-heading p,
  .user-section-hint,
  .user-tab-heading p,
  .user-profile-title p {
    color: var(--color-text-tertiary);
    font-size: var(--font-size-sm);
  }

  .user-invite-form,
  .user-access-form {
    display: grid;
    gap: 20px;
  }

  .user-field-row {
    display: grid;
    grid-template-columns: 1fr;
    gap: 12px;
  }

  .user-queue-note {
    display: flex;
    gap: 8px;
    padding: 12px;
    border-radius: var(--border-radius-sm);
    background: var(--color-bg-secondary);
    color: var(--color-text-secondary);
    font-size: var(--font-size-sm);
  }

  .user-panel-actions {
    justify-content: flex-end;
    gap: 8px;
    margin-top: 12px;
  }

  .form-errors {
    margin-bottom: 20px;
    padding: 12px 16px;
    border: 1px solid var(--color-text-error-primary);
    border-radius: var(--border-radius-sm);
    background: var(--color-bg-error-primary);
    color: var(--color-text-error-primary);
  }

  .form-errors ul {
    margin: 6px 0 0;
    padding-left: 20px;
  }

  .user-tab-heading h2,
  .user-tab-heading p {
    margin: 0;
  }

  .user-heading-line {
    gap: 10px;
    align-items: flex-start;
    flex-direction: column;
  }

  .user-profile-layout {
    display: grid;
    grid-template-columns: 1fr;
    gap: 24px;
    align-items: start;
  }

  .user-profile-sidebar,
  .user-tab-panel {
    border: 1px solid var(--color-border-secondary);
    border-radius: var(--border-radius-md);
    background: var(--color-bg-primary);
  }

  .user-profile-sidebar {
    overflow: hidden;
  }

  .user-access-form {
    padding: 20px;
  }

  .user-access-form section {
    display: grid;
    gap: 12px;
    padding-bottom: 20px;
    border-bottom: 1px solid var(--color-border-secondary);
  }

  .user-section-heading {
    justify-content: space-between;
    gap: 10px;
  }

  .user-section-heading h2 {
    margin: 0;
    font-size: var(--font-size-md);
  }

  .user-section-heading > span,
  .user-tab-heading > span {
    display: inline-flex;
    min-width: 26px;
    min-height: 26px;
    align-items: center;
    justify-content: center;
    border-radius: var(--border-radius-full);
    background: var(--color-bg-secondary);
    color: var(--color-text-secondary);
    font-size: var(--font-size-sm);
  }

  .user-profile-facts {
    display: grid;
    gap: 8px;
    margin: 0;
  }

  .user-profile-facts > div {
    display: flex;
    justify-content: space-between;
    gap: 12px;
  }

  .user-profile-facts dt {
    color: var(--color-text-tertiary);
  }

  .user-profile-facts dd {
    margin: 0;
    color: var(--color-text-primary);
    text-align: right;
  }

  .user-team-options {
    display: grid;
    gap: 8px;
  }

  .user-team-options label {
    display: flex;
    align-items: center;
    gap: 8px;
    color: var(--color-text-secondary);
  }

  .user-status-action {
    padding: 0 20px 20px;
  }

  .user-status-action form {
    width: 100%;
  }

  .user-tabs {
    display: flex;
    gap: 24px;
    margin-bottom: 16px;
    border-bottom: 1px solid var(--color-border-secondary);
  }

  .user-tabs a {
    padding: 10px 2px;
    border-bottom: 2px solid var(--color-bg-primary);
    color: var(--color-text-tertiary);
    text-decoration: none;
  }

  .user-tabs a.active {
    border-color: var(--color-border-selected);
    color: var(--color-text-brand-primary);
    font-weight: var(--weight-semi-bold);
  }

  .user-tab-heading {
    justify-content: space-between;
    gap: 20px;
    padding: 20px;
    border-bottom: 1px solid var(--color-border-secondary);
  }

  .user-metric-grid {
    display: grid;
    grid-template-columns: 1fr;
    gap: 14px;
    padding: 20px;
  }

  .user-metric-grid article {
    display: grid;
    gap: 8px;
    padding: 18px;
    border: 1px solid var(--color-border-secondary);
    border-radius: var(--border-radius-sm);
    background: var(--color-bg-secondary);
  }

  .user-metric-grid span {
    color: var(--color-text-tertiary);
  }

  .user-metric-grid strong {
    color: var(--color-text-primary);
    font-size: var(--font-size-xl);
  }

  .user-history {
    display: grid;
    gap: 16px;
    margin: 0;
    padding: 20px;
    list-style: none;
  }

  .user-history li {
    display: flex;
    gap: 12px;
  }

  .user-history li > span {
    display: inline-flex;
    width: 34px;
    height: 34px;
    flex: 0 0 34px;
    align-items: center;
    justify-content: center;
    border-radius: var(--border-radius-full);
    background: var(--color-bg-brand-primary);
    color: var(--color-text-brand-primary);
  }

  .user-history li > div {
    display: grid;
    gap: 3px;
  }

  .user-history time {
    color: var(--color-text-tertiary);
    font-size: var(--font-size-sm);
  }

  @media (min-width: 641px) {
    .user-filters {
      grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .user-field-row,

    .user-metric-grid {
      grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .user-pending,

    .user-heading-line {
      align-items: center;
      flex-direction: row;
    }

    .user-panel {
      padding: 28px;
    }
  }

  @media (min-width: 981px) {
    .user-filters {
      grid-template-columns: minmax(240px, 1.5fr) repeat(3, minmax(150px, 0.6fr)) auto;
    }

    .user-filter-search {
      grid-column: auto;
    }

    .user-profile-layout {
      grid-template-columns: minmax(260px, 330px) minmax(0, 1fr);
    }

    .user-metric-grid {
      grid-template-columns: repeat(3, minmax(0, 1fr));
    }
  }

  .filter-actions {
    justify-content: flex-end;
  }

  .bulk-actions {
    position: sticky;
    z-index: 10;
    top: 8px;
    flex-wrap: wrap;
    padding: 10px 12px;
    background: var(--color-bg-brand-primary);
    border: 1px solid var(--color-border-brand);
    border-radius: var(--border-radius-sm);
  }

  .bulk-actions strong {
    color: var(--color-text-brand-primary);
    font-size: var(--font-size-sm);
  }

  .wide-table {
    min-width: 1420px;
    white-space: nowrap;
  }

  .table--directory {
    min-width: 760px;
  }

  /* Directory tables carry fewer columns than the case queue, so they need less room than
     .wide-table asks for. Both rules must stay after it to win on source order. */
  .users-table {
    min-width: 1080px;
  }

  .agency-filters {
    display: grid;
    grid-template-columns: minmax(0, 1fr);
    gap: 8px;
    padding: 12px;
    background: var(--color-bg-primary);
    border: 1px solid var(--color-border-secondary);
    border-radius: var(--border-radius-sm);
  }

  .agency-filter-search {
    display: grid;
    grid-template-columns: auto minmax(0, 1fr);
    align-items: center;
    gap: 8px;
    color: var(--color-fg-quaternary);
  }

  .agency-table {
    min-width: 1120px;
  }

  .agency-account {
    display: flex;
    flex-direction: column;
    min-width: 220px;
    gap: 3px;
  }

  .agency-account--child {
    padding-left: 18px;
  }

  .agency-account a {
    color: var(--color-text-primary);
    font-weight: var(--weight-semi-bold);
    text-decoration: none;
  }

  .agency-account a:hover {
    color: var(--color-text-link-primary_hover);
  }

  .agency-account span,
  .agency-empty-value {
    color: var(--color-text-quaternary);
    font-size: var(--font-size-xs);
  }

  .agency-portal-access {
    color: var(--color-text-success-primary);
    font-size: var(--font-size-sm);
    font-weight: var(--weight-medium);
  }

  .agency-contacts {
    text-align: right;
  }

  .agency-back-link {
    display: inline-flex;
    align-items: center;
    width: fit-content;
    gap: 6px;
    color: var(--color-text-tertiary);
    font-size: var(--font-size-sm);
    text-decoration: none;
  }

  .agency-back-link:hover {
    color: var(--color-text-primary);
  }

  .agency-create-heading {
    display: flex;
    align-items: center;
    gap: 10px;
  }

  .agency-create-heading h1 {
    margin: 0;
    color: var(--color-text-primary);
    font-size: var(--font-size-page-title);
  }

  .agency-create-form {
    display: grid;
    grid-template-columns: minmax(0, 1fr);
    border-top: 1px solid var(--color-border-secondary);
  }

  .agency-form-errors {
    display: flex;
    flex-direction: column;
    gap: 4px;
    padding: 12px;
    margin-top: 16px;
    color: var(--color-text-error-primary);
    background: var(--color-bg-error-primary);
    border: 1px solid var(--color-border-error_subtle);
    border-radius: var(--border-radius-md);
    font-size: var(--font-size-sm);
  }

  .agency-setup,
  .agency-profile-form {
    min-width: 0;
    padding-top: 20px;
  }

  .agency-setup {
    display: flex;
    flex-direction: column;
    gap: 20px;
    padding-bottom: 20px;
    border-bottom: 1px solid var(--color-border-secondary);
  }

  .agency-form-section,
  .agency-profile-section {
    display: flex;
    flex-direction: column;
    gap: 12px;
  }

  .agency-form-section + .agency-form-section {
    padding-top: 20px;
    border-top: 1px solid var(--color-border-secondary);
  }

  .agency-form-section h2,
  .agency-profile-section h2 {
    margin: 0;
    color: var(--color-text-secondary);
    font-size: var(--font-size-sm);
    font-weight: var(--weight-semi-bold);
  }

  .agency-form-section h2 {
    color: var(--color-text-quaternary);
    font-size: var(--font-size-xs);
    text-transform: uppercase;
  }

  .agency-field {
    display: flex;
    flex-direction: column;
    gap: 6px;
  }

  .agency-field label {
    color: var(--color-text-secondary);
    font-size: var(--font-size-xs);
    font-weight: var(--weight-medium);
  }

  .agency-field > span,
  .agency-form-hint {
    color: var(--color-text-quaternary);
    font-size: var(--font-size-xs);
    line-height: 1.4;
  }

  .agency-toggle-row {
    justify-content: space-between;
  }

  .agency-service-options {
    display: flex;
    flex-direction: column;
    gap: 10px;
  }

  .agency-form-actions {
    padding-top: 12px;
    margin-top: auto;
    background: var(--color-bg-secondary);
    border-top: 1px solid var(--color-border-secondary);
  }

  .agency-profile-form {
    display: flex;
    flex-direction: column;
    gap: 18px;
  }

  .agency-setup-notice {
    padding: 12px 16px;
    color: var(--color-text-warning-primary);
    background: var(--color-bg-warning-primary);
    border: 1px solid var(--color-border-warning_subtle);
    border-radius: var(--border-radius-sm);
    font-size: var(--font-size-sm);
    font-weight: var(--weight-medium);
  }

  .agency-profile-tabs {
    display: flex;
    gap: 24px;
    overflow-x: auto;
    border-bottom: 1px solid var(--color-border-secondary);
  }

  .agency-profile-tabs span {
    flex: none;
    padding: 0 2px 10px;
    color: var(--color-text-tertiary);
    font-size: var(--font-size-sm);
    font-weight: var(--weight-medium);
  }

  .agency-profile-tabs span.active {
    color: var(--color-text-primary);
    border-bottom: 2px solid var(--color-border-selected);
  }

  .agency-profile-hint {
    padding: 12px;
    color: var(--color-text-tertiary);
    background: var(--color-bg-secondary);
    border: 1px solid var(--color-border-secondary);
    border-radius: var(--border-radius-md);
    font-size: var(--font-size-sm);
  }

  .agency-profile-section + .agency-profile-section {
    padding-top: 2px;
  }

  .agency-routing-row {
    display: grid;
    grid-template-columns: minmax(0, 1fr);
    align-items: center;
    gap: 12px;
    padding: 12px;
    border: 1px solid var(--color-border-secondary);
    border-radius: var(--border-radius-md);
  }

  .agency-routing-row > div {
    display: flex;
    flex-direction: column;
    gap: 3px;
  }

  .agency-routing-row strong {
    color: var(--color-text-secondary);
    font-size: var(--font-size-sm);
  }

  .agency-routing-row span {
    color: var(--color-text-quaternary);
    font-size: var(--font-size-xs);
  }

  .table .checkbox-cell {
    width: 42px;
  }

  .sort-link {
    display: inline-flex;
    align-items: center;
    gap: 5px;
  }

  .sort-link.active {
    color: var(--color-text-brand-primary);
  }

  .muted {
    color: var(--color-text-quaternary);
    font-size: var(--font-size-xs);
  }

  .date-cell {
    font-variant-numeric: tabular-nums;
  }

  .pagination {
    flex-wrap: wrap;
    justify-content: space-between;
    color: var(--color-text-tertiary);
    font-size: var(--font-size-sm);
  }

  .pagination p {
    margin: 0;
  }

  .pagination form {
    display: flex;
    align-items: center;
    gap: 8px;
  }

  .panel {
    padding: 16px;
    background: var(--color-bg-primary);
    border: 1px solid var(--color-border-secondary);
    border-radius: var(--border-radius-sm);
  }

  .panel h2 {
    margin: 0 0 16px;
    color: var(--color-text-primary);
    font-size: var(--font-size-lg);
  }

  .panel-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
  }

  .simple-list {
    display: grid;
    gap: 12px;
    padding: 0;
    margin: 0;
    list-style: none;
  }

  .simple-list li {
    display: flex;
    flex-direction: column;
    gap: 2px;
    padding-bottom: 12px;
    border-bottom: 1px solid var(--color-border-secondary);
  }

  .agency-show-layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr);
    min-width: 0;
    padding: 0 20px;
    background: var(--color-bg-primary);
    border: 1px solid var(--color-border-secondary);
    border-radius: var(--border-radius-md);
  }

  .agency-show-errors {
    grid-column: 1 / -1;
  }

  .agency-account-sidebar {
    display: flex;
    flex-direction: column;
    min-width: 0;
    padding: 20px 0;
    border-bottom: 1px solid var(--color-border-secondary);
  }

  .agency-account-sidebar section {
    display: flex;
    flex-direction: column;
    gap: 12px;
    padding: 0 0 20px;
  }

  .agency-account-sidebar section + section {
    padding-top: 20px;
    border-top: 1px solid var(--color-border-secondary);
  }

  .agency-account-sidebar section:last-child {
    padding-bottom: 0;
  }

  .agency-account-sidebar h2 {
    margin: 0;
    color: var(--color-text-quaternary);
    font-size: var(--font-size-xs);
    font-weight: var(--weight-semi-bold);
    text-transform: uppercase;
  }

  .agency-account-list {
    display: flex;
    flex-direction: column;
    gap: 12px;
    margin: 0;
  }

  .agency-account-list div {
    display: flex;
    align-items: baseline;
    justify-content: space-between;
    gap: 12px;
  }

  .agency-account-list dt {
    color: var(--color-text-quaternary);
    font-size: var(--font-size-xs);
  }

  .agency-account-list dd {
    margin: 0;
    color: var(--color-text-secondary);
    font-size: var(--font-size-sm);
    font-weight: var(--weight-medium);
    text-align: right;
  }

  .agency-sidebar-list {
    display: flex;
    flex-direction: column;
    gap: 8px;
    padding: 0;
    margin: 0;
    color: var(--color-text-secondary);
    font-size: var(--font-size-sm);
    list-style: none;
  }

  .agency-sidebar-list li {
    display: flex;
    align-items: center;
    gap: 7px;
  }

  .agency-sidebar-list i {
    color: var(--color-text-success-primary);
  }

  .agency-show-main {
    display: flex;
    flex-direction: column;
    min-width: 0;
    padding-top: 20px;
  }

  .agency-show-tabs {
    display: flex;
    gap: 22px;
    overflow-x: auto;
    border-bottom: 1px solid var(--color-border-secondary);
  }

  .agency-show-tabs a {
    flex: none;
    padding: 0 2px 11px;
    color: var(--color-text-tertiary);
    border-bottom: 2px solid transparent;
    font-size: var(--font-size-sm);
    font-weight: var(--weight-medium);
    text-decoration: none;
  }

  .agency-show-tabs a:hover {
    color: var(--color-text-primary);
  }

  .agency-show-tabs a.active {
    color: var(--color-text-primary);
    border-bottom-color: var(--color-border-selected);
  }

  .agency-profile-sections {
    display: flex;
    flex-direction: column;
  }

  .agency-branch-switcher {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px;
    padding: 16px 0;
  }

  .agency-branch-switcher > span {
    color: var(--color-text-tertiary);
    font-size: var(--font-size-sm);
  }

  .agency-branch-switcher a {
    padding: 4px 10px;
    color: var(--color-text-secondary);
    background: var(--color-bg-primary);
    border: 1px solid var(--color-border-primary);
    border-radius: var(--border-radius-full);
    font-size: var(--font-size-sm);
    font-weight: var(--weight-medium);
    text-decoration: none;
  }

  .agency-branch-switcher a:hover {
    color: var(--color-text-primary);
  }

  .agency-branch-switcher a.active {
    color: var(--color-text-brand-secondary);
    background: var(--color-bg-brand-primary);
    border-color: var(--color-border-brand);
  }

  .agency-branch-switcher-action {
    margin-left: auto;
    border: none;
  }

  .agency-numbered-section {
    display: grid;
    grid-template-columns: 28px minmax(0, 1fr);
    gap: 12px;
    padding: 24px 0;
    border-bottom: 1px solid var(--color-border-secondary);
  }

  .agency-numbered-section > span {
    color: var(--color-text-quaternary);
    font-size: var(--font-size-xs);
    font-variant-numeric: tabular-nums;
    font-weight: var(--weight-semi-bold);
  }

  .agency-numbered-section > div {
    display: flex;
    flex-direction: column;
    min-width: 0;
    gap: 12px;
  }

  .agency-numbered-section h2,
  .agency-tab-heading h2 {
    margin: 0;
    color: var(--color-text-primary);
    font-size: var(--font-size-lg);
  }

  .agency-numbered-section h3 {
    margin: 6px 0 0;
    color: var(--color-text-secondary);
    font-size: var(--font-size-sm);
  }

  .agency-numbered-section p {
    margin: -6px 0 0;
    color: var(--color-text-tertiary);
    font-size: var(--font-size-sm);
  }

  .agency-coverage-grid,
  .agency-delivery-grid {
    display: grid;
    grid-template-columns: minmax(0, 1fr);
    gap: 10px;
  }

  .agency-coverage-grid > div,
  .agency-delivery-grid > div {
    display: flex;
    flex-direction: column;
    gap: 3px;
    padding: 12px;
    background: var(--color-bg-secondary);
    border: 1px solid var(--color-border-secondary);
    border-radius: var(--border-radius-md);
  }

  .agency-coverage-grid span,
  .agency-delivery-grid dt {
    color: var(--color-text-quaternary);
    font-size: var(--font-size-xs);
  }

  .agency-coverage-grid strong,
  .agency-delivery-grid dd {
    margin: 0;
    color: var(--color-text-secondary);
    font-size: var(--font-size-sm);
    font-weight: var(--weight-semi-bold);
  }

  .agency-scope-chips {
    display: flex;
    flex-wrap: wrap;
    gap: 7px;
  }

  .agency-scope-chips span {
    padding: 5px 9px;
    color: var(--color-text-quaternary);
    background: var(--color-bg-secondary);
    border: 1px solid var(--color-border-secondary);
    border-radius: var(--border-radius-full);
    font-size: var(--font-size-xs);
  }

  .agency-scope-chips span.active {
    color: var(--color-text-brand-primary);
    background: var(--color-bg-brand-primary);
    border-color: var(--color-border-brand);
  }

  .agency-routing-matrix,
  .agency-profile-fields {
    display: grid;
    grid-template-columns: minmax(0, 1fr);
    gap: 12px;
  }

  .agency-routing-matrix > div {
    display: flex;
    flex-direction: column;
    gap: 6px;
  }

  .agency-routing-matrix label {
    color: var(--color-text-secondary);
    font-size: var(--font-size-xs);
    font-weight: var(--weight-medium);
  }

  .agency-section-empty {
    padding: 18px;
    color: var(--color-text-quaternary);
    background: var(--color-bg-secondary);
    border: 1px dashed var(--color-border-secondary);
    border-radius: var(--border-radius-md);
    font-size: var(--font-size-sm);
    text-align: center;
  }

  .agency-roster-table {
    min-width: 620px;
  }

  .agency-roster-actions {
    display: flex;
    gap: 8px;
    align-items: center;
    justify-content: flex-end;
    white-space: nowrap;
  }

  .agency-roster-actions form {
    margin: 0;
  }

  .agency-show-actions {
    position: sticky;
    bottom: 0;
    display: flex;
    justify-content: flex-end;
    gap: 8px;
    padding: 14px 0;
    background: var(--color-bg-primary);
    border-top: 1px solid var(--color-border-secondary);
  }

  .agency-tab-panel {
    display: flex;
    flex-direction: column;
    gap: 16px;
    padding: 22px 0;
  }

  .agency-tab-heading {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
  }

  .agency-section-heading {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 12px;
  }

  .agency-section-heading > div {
    min-width: 0;
  }

  .agency-tab-heading h2 span {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 22px;
    min-height: 22px;
    margin-left: 5px;
    color: var(--color-text-brand-primary);
    background: var(--color-bg-brand-primary);
    border-radius: var(--border-radius-full);
    font-size: var(--font-size-xs);
  }

  .agency-history {
    display: flex;
    flex-direction: column;
    gap: 0;
    padding: 0;
    margin: 0;
    list-style: none;
  }

  .agency-history li {
    display: grid;
    grid-template-columns: 32px minmax(0, 1fr);
    gap: 10px;
    padding: 14px 0;
    border-bottom: 1px solid var(--color-border-secondary);
  }

  .agency-history li > span {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 30px;
    height: 30px;
    color: var(--color-text-tertiary);
    background: var(--color-bg-secondary);
    border-radius: var(--border-radius-full);
  }

  .agency-history li > div {
    display: flex;
    flex-direction: column;
    gap: 3px;
  }

  .agency-history strong {
    color: var(--color-text-secondary);
    font-size: var(--font-size-sm);
    text-transform: capitalize;
  }

  .agency-history time {
    color: var(--color-text-quaternary);
    font-size: var(--font-size-xs);
  }

  @media (min-width: 768px) {
    .agency-filters {
      grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .agency-filter-search {
      grid-column: span 2;
    }

    .agency-routing-row {
      grid-template-columns: minmax(0, 1fr) minmax(180px, 240px);
    }

    .status-row {
      flex-direction: row;
      align-items: stretch;
      justify-content: space-between;
    }

    .filters {
      grid-template-columns: repeat(3, minmax(0, 1fr));
    }

    .filters__heading,

    .filter-control--search,

    .filter-control--date {
      grid-column: span 2;
    }

    .agency-coverage-grid,

    .agency-delivery-grid,

    .agency-routing-matrix {
      grid-template-columns: repeat(2, minmax(0, 1fr));
    }
  }

  @media (min-width: 1100px) {
    .agency-filters {
      grid-template-columns: minmax(260px, 1fr) repeat(4, minmax(130px, 180px)) auto;
    }

    .agency-filter-search {
      grid-column: auto;
    }

    .agency-create-form {
      grid-template-columns: minmax(280px, 340px) minmax(0, 1fr);
    }

    .agency-form-errors {
      grid-column: 1 / -1;
    }

    .agency-setup {
      padding-right: 24px;
      border-right: 1px solid var(--color-border-secondary);
      border-bottom: 0;
    }

    .agency-profile-form {
      padding-left: 24px;
    }

    .agency-form-actions {
      position: sticky;
      bottom: 0;
    }

    .filters {
      grid-template-columns: auto minmax(240px, 2fr) repeat(3, minmax(140px, 1fr));
    }

    .filters__heading,

    .filter-control--search,

    .filter-control--date {
      grid-column: auto;
    }

    .agency-show-layout {
      grid-template-columns: minmax(270px, 320px) minmax(0, 1fr);
    }

    .agency-account-sidebar {
      padding-right: 24px;
      border-right: 1px solid var(--color-border-secondary);
      border-bottom: 0;
    }

    .agency-show-main {
      padding-left: 24px;
    }
  }

  .queue-grid {
    display: grid;
    grid-template-columns: minmax(0, 1fr);
    gap: 12px;
  }

  .queue-card,
  .queue-empty {
    padding: 16px;
    background: var(--color-bg-primary);
    border: 1px solid var(--color-border-secondary);
    border-radius: var(--border-radius-md);
  }

  .queue-empty {
    grid-column: 1 / -1;
  }

  .queue-card {
    display: flex;
    flex-direction: column;
    min-width: 0;
  }

  .queue-card-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 12px;
  }

  .queue-card-header h2 {
    margin: 0;
    color: var(--color-text-primary);
    font-size: var(--font-size-md);
    font-weight: var(--weight-semi-bold);
  }

  .queue-agencies {
    display: flex;
    flex-direction: column;
    min-height: 48px;
    margin-top: 16px;
    gap: 3px;
  }

  .queue-agencies strong,
  .queue-members > strong {
    color: var(--color-text-secondary);
    font-size: var(--font-size-sm);
    font-weight: var(--weight-semi-bold);
  }

  .queue-agencies span {
    color: var(--color-text-quaternary);
    font-size: var(--font-size-xs);
    line-height: 1.4;
  }

  .queue-metrics {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    align-items: end;
    gap: 16px;
    margin: 12px 0 16px;
  }

  .queue-members {
    display: flex;
    flex-direction: column;
    min-width: 0;
    gap: 8px;
  }

  .queue-member-list {
    display: flex;
    align-items: center;
    min-height: 24px;
  }

  .queue-member {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 24px;
    height: 24px;
    margin-right: -3px;
    color: var(--color-text-secondary);
    background: var(--color-bg-tertiary);
    border: 2px solid var(--color-bg-primary);
    border-radius: 50%;
    font-size: var(--font-size-xs);
    font-weight: var(--weight-semi-bold);
  }

  .queue-member--more {
    color: var(--color-text-quaternary);
    background: var(--color-bg-secondary);
  }

  .queue-active-cases {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
  }

  .queue-active-cases strong {
    color: var(--color-text-primary);
    font-size: var(--font-size-xl);
    line-height: 1;
  }

  .queue-active-cases span {
    margin-top: 4px;
    color: var(--color-text-quaternary);
    font-size: var(--font-size-xs);
  }

  .queue-lead {
    display: flex;
    align-items: center;
    gap: 8px;
    padding-top: 12px;
    margin-top: auto;
    border-top: 1px solid var(--color-border-secondary);
    font-size: var(--font-size-xs);
  }

  .queue-lead span {
    color: var(--color-text-quaternary);
  }

  .queue-lead strong {
    min-width: 0;
    overflow: hidden;
    color: var(--color-text-secondary);
    font-weight: var(--weight-semi-bold);
    text-overflow: ellipsis;
    white-space: nowrap;
  }

  .queue-card-link {
    display: block;
    min-width: 0;
    color: var(--color-text-primary);
    text-decoration: none;
  }

  .queue-card-link .queue-card {
    height: 100%;
  }

  .queue-index-filter {
    display: flex;
    justify-content: flex-end;
    margin-bottom: 16px;
  }

  .queue-form-heading p,
  .queue-status-section p {
    margin: 0;
    color: var(--color-text-tertiary);
    font-size: var(--font-size-sm);
  }

  .queue-create-form {
    display: grid;
    gap: 18px;
  }

  .queue-form-section,
  .queue-sidebar,
  .queue-removal-panel {
    border: 1px solid var(--color-border-secondary);
    border-radius: var(--border-radius-md);
    background: var(--color-bg-primary);
  }

  .queue-form-section {
    display: grid;
    gap: 20px;
    padding: 20px;
  }

  .queue-form-heading {
    display: flex;
    align-items: flex-start;
    gap: 12px;
  }

  .queue-form-heading > span {
    display: inline-flex;
    width: 28px;
    height: 28px;
    flex: 0 0 28px;
    align-items: center;
    justify-content: center;
    border-radius: var(--border-radius-full);
    background: var(--color-bg-brand-primary);
    color: var(--color-text-brand-primary);
    font-size: var(--font-size-sm);
    font-weight: var(--weight-bold);
  }

  .queue-form-heading h2,
  .queue-assignment-columns h3,
  .queue-sidebar h2,
  .queue-removal-panel h3 {
    margin: 0;
    color: var(--color-text-primary);
  }

  .queue-form-heading h2,
  .queue-sidebar h2 {
    font-size: var(--font-size-md);
  }

  .queue-assignment-columns h3,
  .queue-removal-panel h3 {
    font-size: var(--font-size-sm);
  }

  .queue-assignment-columns {
    display: grid;
    grid-template-columns: 1fr;
    gap: 18px;
  }

  .queue-assignment-columns > div {
    display: grid;
    align-content: start;
    gap: 8px;
    max-height: 360px;
    padding: 14px;
    overflow-y: auto;
    border: 1px solid var(--color-border-secondary);
    border-radius: var(--border-radius-sm);
    background: var(--color-bg-secondary);
  }

  .queue-option {
    display: flex;
    align-items: flex-start;
    gap: 9px;
    padding: 8px;
    border-radius: var(--border-radius-sm);
    color: var(--color-text-secondary);
  }

  .queue-option > span {
    display: grid;
    gap: 2px;
  }

  .queue-option strong {
    font-size: var(--font-size-sm);
  }

  .queue-option small {
    color: var(--color-text-quaternary);
    font-size: var(--font-size-xs);
  }

  .queue-form-actions,
  .queue-removal-actions {
    display: flex;
    justify-content: flex-end;
    gap: 8px;
  }

  .queue-profile-layout {
    display: grid;
    grid-template-columns: 1fr;
    align-items: start;
    gap: 24px;
  }

  .queue-sidebar {
    overflow: hidden;
  }

  .queue-sidebar > section {
    display: grid;
    gap: 14px;
    padding: 20px;
    border-bottom: 1px solid var(--color-border-secondary);
  }

  .queue-sidebar > section:last-child {
    border-bottom: 0;
  }

  .queue-name-form,
  .queue-deactivate-form {
    display: grid;
    gap: 12px;
  }

  .queue-lead-list {
    display: grid;
    gap: 10px;
  }

  .queue-lead-list > div {
    display: flex;
    align-items: center;
    gap: 9px;
  }

  .queue-confirmation {
    display: flex;
    align-items: flex-start;
    gap: 8px;
    color: var(--color-text-secondary);
    font-size: var(--font-size-sm);
  }

  .queue-add-member-form {
    display: grid;
    grid-template-columns: 1fr;
    gap: 12px;
    align-items: end;
    padding: 20px;
    border-bottom: 1px solid var(--color-border-secondary);
    background: var(--color-bg-secondary);
  }

  .queue-add-member-form h3,
  .queue-add-member-form p {
    margin: 0;
  }

  .queue-add-member-form h3 {
    color: var(--color-text-primary);
    font-size: var(--font-size-sm);
  }

  .queue-add-member-form p {
    margin-top: 4px;
    color: var(--color-text-tertiary);
    font-size: var(--font-size-xs);
  }

  .queue-available-users {
    display: grid;
    gap: 4px;
    max-height: 220px;
    padding: 8px;
    overflow-y: auto;
    border: 1px solid var(--color-border-secondary);
    border-radius: var(--border-radius-sm);
    background: var(--color-bg-primary);
  }

  .queue-removal-panel {
    display: grid;
    gap: 16px;
    margin: 20px;
    padding: 18px;
    border-color: var(--color-text-warning-primary);
    background: var(--color-bg-warning-primary);
  }

  .queue-removal-panel p {
    margin: 5px 0 0;
    color: var(--color-text-secondary);
    font-size: var(--font-size-sm);
  }

  .queue-removal-panel form {
    display: grid;
    gap: 12px;
  }

  .queue-members-table,
  .queue-agencies-table {
    min-width: 760px;
  }

  .queue-agency-form {
    display: grid;
    gap: 14px;
    padding: 20px;
    border-bottom: 1px solid var(--color-border-secondary);
  }

  @media (min-width: 768px) {
    .queue-assignment-columns {
      grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .queue-add-member-form {
      grid-template-columns: minmax(180px, 220px) minmax(280px, 1fr) auto;
    }

    .queue-removal-panel {
      grid-template-columns: minmax(0, 1fr) minmax(280px, 0.7fr);
    }
  }

  @media (min-width: 1024px) {
    .queue-profile-layout {
      grid-template-columns: minmax(280px, 340px) minmax(0, 1fr);
    }
  }

  .emr-vendors-table {
    min-width: 720px;
  }

  .emr-vendors-table th:nth-child(2) {
    width: 190px;
  }

  .emr-vendors-table th:nth-child(3) {
    width: 140px;
  }

  .emr-vendor-actions-heading,
  .emr-vendor-actions {
    width: 72px;
    text-align: right;
  }

  .emr-vendor-deactivated > td:not(.emr-vendor-actions) {
    color: var(--color-text-quaternary);
  }

  .emr-vendor-create-row td {
    background: var(--color-bg-secondary);
  }

  .emr-vendor-inline-form,
  .emr-vendor-rename-form {
    display: flex;
    align-items: flex-start;
    gap: 8px;
  }

  .emr-vendor-inline-form {
    max-width: 620px;
  }

  .emr-vendor-inline-field {
    display: flex;
    flex: 1;
    flex-direction: column;
    gap: 4px;
    min-width: 180px;
  }

  .emr-vendor-inline-field > span {
    color: var(--color-text-error-primary);
    font-size: var(--font-size-xs);
  }

  .emr-vendor-rename-actions {
    display: flex;
    flex: none;
    align-items: center;
    align-self: flex-start;
    min-height: 40px;
  }

  .emr-vendor-rename-actions .icon-normal {
    flex: none;
  }

  .emr-vendor-action-menu {
    position: relative;
    display: inline-block;
  }

  .emr-vendor-action-menu summary {
    display: inline-flex;
    list-style: none;
    cursor: pointer;
  }

  .emr-vendor-action-menu summary::-webkit-details-marker {
    display: none;
  }

  .emr-vendor-action-menu > div {
    position: static;
    z-index: 4;
    top: calc(100% + 4px);
    right: 0;
    display: flex;
    flex-direction: column;
    width: max-content;
    min-width: 210px;
    padding: 4px;
    background: var(--color-bg-primary);
    border: 1px solid var(--color-border-secondary);
    border-radius: var(--border-radius-md);
  }

  .emr-vendor-action-menu a,
  .emr-vendor-action-menu button {
    display: flex;
    align-items: center;
    width: 100%;
    gap: 8px;
    padding: 8px 10px;
    color: var(--color-text-secondary);
    border-radius: var(--border-radius-sm);
    font-size: var(--font-size-sm);
    text-align: left;
    text-decoration: none;
  }

  .emr-vendor-action-menu a:hover,
  .emr-vendor-action-menu button:hover {
    color: var(--color-text-primary);
    background: var(--color-bg-secondary_hover);
  }

  .emr-vendor-action-menu form {
    margin: 0;
  }

  .emr-vendor-agencies-row > td {
    padding: 0;
    background: var(--color-bg-secondary);
  }

  .emr-vendor-agencies-panel {
    display: flex;
    flex-direction: column;
    gap: 10px;
    padding: 12px 18px 14px 40px;
  }

  .emr-vendor-agencies-panel table {
    width: 100%;
  }

  .emr-vendor-collapse {
    align-self: flex-end;
    font-size: var(--font-size-xs);
  }

  @media (min-width: 768px) {
    .queue-grid {
      grid-template-columns: repeat(2, minmax(0, 1fr));
    }
  }

  @media (min-width: 1100px) {
    .queue-grid {
      grid-template-columns: repeat(3, minmax(0, 1fr));
    }

    .emr-vendor-action-menu > div {
      position: absolute;
    }
  }

  .case-list {
    display: flex;
    flex-direction: column;
    gap: 8px;
  }

  /* Case detail: heading band content, then a two column body. */
  .case-head {
    display: flex;
    flex-wrap: wrap;
    align-items: flex-start;
    gap: 16px;
    padding: 0 24px 24px;
  }

  .case-head-identity {
    display: flex;
    flex: 1 1 320px;
    flex-direction: column;
    gap: 6px;
    min-width: 0;
  }

  .case-head-number {
    color: var(--color-text-primary);
    font-size: var(--font-size-sm);
    font-weight: var(--weight-bold);
  }

  .case-head-identity h1 {
    display: flex;
    flex-wrap: wrap;
    gap: 4px;
    margin: 0;
    color: var(--color-text-tertiary);
    font-size: var(--font-size-xl);
    font-weight: var(--weight-medium);
    line-height: var(--line-height-text-xl);
  }

  .case-head-identity h1 strong {
    color: var(--color-text-primary);
    font-weight: var(--weight-semi-bold);
  }

  .case-head-services {
    display: flex;
    flex-wrap: wrap;
    gap: 4px;
  }

  .case-service-chip {
    padding: 6px 12px;
    color: var(--color-text-secondary);
    background: var(--color-bg-secondary);
    border: 1px solid var(--color-border-secondary);
    border-radius: var(--border-radius-md);
    font-size: var(--font-size-sm);
    font-weight: var(--weight-medium);
  }

  .case-head-tags {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px;
  }

  .case-row-actions {
    display: flex;
    align-items: center;
    gap: 4px;
  }

  .case-customer-priority {
    display: inline-flex;
    gap: 4px;
    align-items: center;
    color: var(--color-text-tertiary);
    font-size: var(--font-size-xs);
  }

  .case-customer-priority strong {
    color: var(--color-text-error-primary);
    font-weight: var(--weight-regular);
  }

  .case-tag-toggle {
    display: inline-flex;
    gap: 4px;
    align-items: center;
    padding: 0;
    background: none;
    border: none;
    cursor: pointer;
  }

  /* The badge inside carries the visible styling, so the button has to show focus itself. */
  .case-tag-toggle:focus-visible {
    outline: 2px solid var(--color-border-selected-secondary);
    outline-offset: 2px;
    border-radius: var(--border-radius-full);
  }

  .case-tag-toggle i {
    color: var(--color-fg-quaternary);
    font-size: var(--font-size-xs);
  }

  .case-tag-toggle.active i {
    transform: rotate(180deg);
  }

  .case-due-card {
    display: flex;
    flex: none;
    flex-direction: column;
    min-width: 136px;
    padding: 12px 16px 8px;
    background: var(--color-bg-primary);
    border: 1px solid var(--color-border-tertiary);
    border-radius: var(--border-radius-sm);
    box-shadow: 0 1px 2px var(--color-shadow-lg-03);
  }

  .case-due-label {
    display: flex;
    gap: 12px;
    align-items: center;
    justify-content: space-between;
    color: var(--color-text-secondary);
    font-size: var(--font-size-xs);
    font-weight: var(--weight-semi-bold);
  }

  .case-due-label i {
    color: var(--color-text-quaternary);
  }

  .case-due-card strong {
    color: var(--color-text-secondary);
    font-size: var(--font-size-md);
    font-weight: var(--weight-regular);
  }

  .case-due-day {
    font-size: var(--font-size-sm);
    font-weight: var(--weight-medium);
  }

  .case-due-day--warning {
    color: var(--color-text-warning-primary);
  }

  .case-due-day--error {
    color: var(--color-text-error-primary);
  }

  .case-due-day--neutral {
    color: var(--color-text-tertiary);
  }

  .case-layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr);
    align-items: start;
    gap: 8px;
  }

  .case-column {
    display: flex;
    flex-direction: column;
    gap: 8px;
    min-width: 0;
  }

  .case-team-card {
    padding: 16px 24px 20px;
  }

  .case-team-grid {
    display: grid;
    grid-template-columns: minmax(0, 1fr);
    gap: 16px;
  }

  .case-team-queue,
  .case-team-reviewer {
    display: flex;
    flex-direction: column;
    gap: 12px;
    min-width: 0;
  }

  .case-datum {
    display: flex;
    flex-direction: column;
    gap: 2px;
    min-width: 0;
  }

  .case-datum > span {
    color: var(--color-text-secondary);
    font-size: var(--font-size-xs);
  }

  .case-datum > strong {
    color: var(--color-text-secondary);
    font-size: var(--font-size-sm);
    font-weight: var(--weight-semi-bold);
    overflow-wrap: anywhere;
  }

  .case-datum--action {
    justify-content: flex-end;
  }

  .case-field {
    display: flex;
    flex-direction: column;
    gap: 4px;
    min-width: 0;
  }

  .case-field label {
    color: var(--color-text-secondary);
    font-size: var(--font-size-xs);
  }

  .case-assignee {
    display: flex;
    gap: 8px;
    align-items: center;
    min-width: 0;
  }

  .case-assignee > div {
    display: flex;
    flex-direction: column;
    min-width: 0;
  }

  .case-assignee strong {
    color: var(--color-text-primary);
    font-size: var(--font-size-md);
    font-weight: var(--weight-medium);
  }

  .case-assignee span:last-child {
    overflow: hidden;
    color: var(--color-text-link-primary);
    font-size: var(--font-size-xs);
    text-overflow: ellipsis;
    white-space: nowrap;
  }

  .case-previous-reviewer {
    display: flex;
    gap: 4px;
    padding: 2px 8px;
    background: var(--color-bg-tertiary);
    border-radius: var(--border-radius-xs);
    color: var(--color-text-secondary);
    font-size: var(--font-size-xs);
  }

  .case-details-card {
    background: var(--color-bg-primary);
    border: 1px solid var(--color-border-secondary);
    border-radius: var(--border-radius-md);

    .case-details-section-head {
      display: flex;
      gap: 8px;
      align-items: center;
      justify-content: space-between;
    }

    .case-details-edit {
      color: var(--color-text-quaternary);
      font-size: var(--font-size-xs);

      &:hover {
        color: var(--color-text-secondary);
      }
    }

    .case-details-form {
      display: flex;
      flex-direction: column;
      gap: 16px;
    }

    .case-details-fields {
      display: grid;
      grid-template-columns: repeat(2, minmax(0, 1fr));
      gap: 12px 16px;
    }

    .case-details-fields > .case-field.expand {
      grid-column: 1 / -1;
    }

    .case-details-form-actions {
      display: flex;
      gap: 8px;
      justify-content: flex-end;
    }
  }

  .case-details-section {
    display: flex;
    flex-direction: column;
    gap: 8px;
    padding: 16px 24px 20px;
  }

  .case-details-section + .case-details-section {
    border-top: 1px solid var(--color-border-secondary);
  }

  .case-details-section h2 {
    margin: 0;
    color: var(--color-text-primary);
    font-size: var(--font-size-xs);
    font-weight: var(--weight-semi-bold);
  }

  .case-datum-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 12px 16px;
  }

  .case-datum-grid > :nth-child(2n) {
    padding-left: 16px;
    border-left: 1px solid var(--color-border-secondary);
  }

  .case-activity {
    display: flex;
    flex-direction: column;
    gap: 16px;
    min-height: 320px;
    padding: 8px 24px 24px;
  }

  /* The Clinical Review tab lists one work item per workstream Steno runs on the case. */
  .case-clinical-review {
    display: flex;
    flex-direction: column;
    gap: 12px;
    padding-top: 8px;

    .case-work-item {
      display: flex;
      gap: 16px;
      align-items: center;
      justify-content: space-between;
      padding: 16px;
      background: var(--color-bg-primary);
      border: 1px solid var(--color-border-secondary);
      border-radius: var(--border-radius-md);
    }

    .case-work-item-main {
      display: flex;
      flex-direction: column;
      gap: 2px;
      min-width: 0;
    }

    .case-work-item-main strong {
      color: var(--color-text-primary);
      font-size: var(--font-size-sm);
      font-weight: var(--weight-medium);
    }

    .case-work-item-main span {
      color: var(--color-text-tertiary);
      font-size: var(--font-size-xs);
    }

    .case-work-item-actions {
      display: flex;
      flex: none;
      gap: 8px;
      align-items: center;
    }
  }

  .case-timeline {
    position: relative;
    display: flex;
    flex-direction: column;
    gap: 12px;
    padding: 0;
    margin: 0;
    list-style: none;
  }

  /* Connects the dots into a single rail running down the timeline. */
  .case-timeline::before {
    position: absolute;
    top: 10px;
    bottom: 10px;
    left: 3px;
    width: 1px;
    content: '';
    background: var(--color-border-secondary);
  }

  .case-timeline li {
    position: relative;
    display: flex;
    gap: 12px;
    align-items: flex-start;
  }

  .case-timeline-dot {
    position: relative;
    flex: none;
    width: 8px;
    height: 8px;
    margin-top: 6px;
    background: var(--color-bg-primary);
    border: 1px solid var(--color-border-primary);
    border-radius: var(--border-radius-full);
  }

  .case-timeline-body {
    display: flex;
    flex-wrap: wrap;
    gap: 4px 8px;
    align-items: baseline;
    min-width: 0;
  }

  .case-timeline-change {
    display: inline-flex;
    flex-wrap: wrap;
    gap: 4px;
    align-items: baseline;
    padding: 2px 8px;
    color: var(--color-text-secondary);
    background: var(--color-bg-primary);
    border: 1px solid var(--color-border-secondary);
    border-radius: var(--border-radius-sm);
    font-size: var(--font-size-sm);
  }

  .case-timeline-change strong {
    color: var(--color-text-primary);
    font-weight: var(--weight-semi-bold);
  }

  .case-timeline-meta {
    color: var(--color-text-tertiary);
    font-size: var(--font-size-xs);
    font-style: italic;
  }

  /* An internal note is a post rather than a system event, so its rail marker and chip icon carry
     the note tone and the text it holds reads below the chip. */
  .case-timeline li.note .case-timeline-dot {
    background: var(--color-bg-warning-primary);
    border-color: var(--color-border-warning);
  }

  .case-timeline li.note .case-timeline-change i {
    color: var(--color-text-warning-primary);
  }

  /* The case thread: posts in conversation order under a badge naming the day they landed on. */
  .case-thread {
    display: flex;
    flex-direction: column;
    gap: 16px;
    padding-top: 8px;
  }

  .case-thread-day {
    display: flex;
    justify-content: center;
  }

  .case-thread-post {
    display: flex;
    gap: 8px;
    align-items: flex-end;
  }

  .case-thread-bubble {
    display: flex;
    flex-direction: column;
    gap: 8px;
    min-width: 0;
    max-width: 480px;
    padding: 12px 16px;
  }

  /* An internal note is the one post kind the customer never sees, so it reads in the note tone. */
  .case-thread-post.note .case-thread-bubble {
    color: var(--color-text-note-primary);
    background: var(--color-bg-note-primary);
    border: 1px solid var(--color-border-progress_subtle);
    border-radius: var(--border-radius-xs);
  }

  /* A customer message is the tenant talking outward, so it sits on the far side of the thread in
     the success tone — the same reading as a sent message anywhere else. */
  .case-thread-post.message {
    flex-direction: row-reverse;
  }

  .case-thread-post.message .case-thread-bubble {
    color: var(--color-text-success-primary);
    background: var(--color-bg-success-primary);
    border: 1px solid var(--color-border-success_subtle);
    border-radius: var(--border-radius-xs);
  }

  /* Reviewers write posts in paragraphs, so the line breaks they typed are the ones they meant. */
  .case-thread-message {
    margin: 0;
    white-space: pre-wrap;
    font-size: var(--font-size-sm);
    font-weight: var(--weight-light);
  }

  .case-thread-byline {
    display: flex;
    flex-wrap: wrap;
    gap: 4px 8px;
    align-items: center;
    font-size: var(--font-size-xs);
  }

  .case-thread-author {
    display: inline-flex;
    gap: 4px;
    align-items: center;
  }

  .case-thread-visibility {
    font-style: italic;
    font-weight: var(--weight-light);
  }

  .case-thread-time {
    margin-left: auto;
  }

  .case-composer {
    padding: 16px 24px;
  }

  /* Guarded, because a bare `display: flex` here would outrank the UA rule behind `hidden` and the
     collapsed row would never go away. */
  .case-composer-collapsed:not([hidden]) {
    display: flex;
    gap: 8px;
    align-items: center;
  }

  .case-composer-types {
    display: flex;
    flex: 1;
    gap: 8px;
  }

  /* The kind tabs are a `tabs secondary` control that sizes to its content, so the collapse button
     is pushed to the far edge rather than the strip being stretched to fill the row. */
  .case-composer-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
    margin-bottom: 16px;
  }

  .case-composer-expanded form {
    display: flex;
    flex-direction: column;
    gap: 16px;
  }

  .case-composer-actions {
    display: flex;
    justify-content: flex-end;
  }

  .case-documents {
    display: flex;
    flex-direction: column;
    gap: 32px;
  }

  .case-document-form {
    display: flex;
    flex-direction: column;
    gap: 12px;
  }

  .case-document-field {
    display: flex;
    flex-direction: column;
    gap: 6px;
  }

  .case-document-field label {
    color: var(--color-text-tertiary);
    font-size: var(--font-size-xs);
  }

  .case-document-form-actions {
    display: flex;
    justify-content: flex-end;
  }

  .case-document-error {
    display: flex;
    gap: 8px;
    align-items: baseline;
    color: var(--color-text-error-primary);
    font-size: var(--font-size-sm);
  }

  .case-diagnoses-sources {
    p {
      color: var(--color-text-tertiary);
      font-size: var(--font-size-sm);
    }

    .case-files-list {
      display: flex;
      flex-direction: column;
      gap: 8px;
      padding: 0;
      margin: 16px 0 0;
      list-style: none;

      li {
        display: flex;
        flex-wrap: wrap;
        gap: 12px;
        align-items: center;
        padding: 12px;
        background: var(--color-bg-secondary);
        border: 1px solid var(--color-border-secondary);
        border-radius: var(--border-radius-md);

        > i {
          flex: none;
          color: var(--color-fg-tertiary);
        }

        > div {
          display: flex;
          flex: 1;
          flex-direction: column;
          gap: 2px;
          min-width: 180px;

          > strong {
            overflow: hidden;
            color: var(--color-text-primary);
            text-overflow: ellipsis;
            white-space: nowrap;
          }

          > span {
            color: var(--color-text-tertiary);
            font-size: var(--font-size-xs);
          }
        }

        > form {
          flex: none;
          margin-left: auto;
        }
      }
    }

    .case-diagnoses-sources-actions {
      display: flex;
      gap: 8px;
      align-items: center;
      justify-content: flex-end;
      margin-top: 8px;
    }
  }

  /*
   * The diagnosis steps embed the shared `.diagnoses` flow, which sizes itself to the full page in
   * the OASIS app. Here the case head sits above it, so the flow takes the remaining height and
   * keeps its own internal scrolling instead of pushing the page into an outer scroll.
   */
  .case-diagnoses {
    display: flex;
    flex: 1;
    flex-direction: column;
    min-height: 0;
    height: 100%;
    overflow: hidden;

    > .diagnoses {
      flex: 1;
      min-height: 0;
    }
  }

  @media (min-width: 1100px) {
    .case-layout {
      grid-template-columns: minmax(0, 456px) minmax(0, 1fr);
    }

    .case-team-grid {
      grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
    }

    .case-team-reviewer {
      padding-left: 16px;
      border-left: 1px solid var(--color-border-secondary);
    }
  }

  .audit-trail {
    .audit-summary {
      display: flex;
      align-items: baseline;
      gap: 8px;
    }

    .audit-summary-more {
      color: var(--color-text-tertiary);
      font-size: var(--font-size-xs);
    }

    .audit-detail {
      display: grid;
      grid-template-columns: minmax(0, 160px) minmax(0, 1fr);
      gap: 8px 16px;
      margin: 0;

      dt {
        color: var(--color-text-tertiary);
        font-size: var(--font-size-xs);
      }

      dd {
        margin: 0;
        color: var(--color-text-primary);
      }
    }

    .audit-detail-action {
      margin-top: 16px;
    }
  }
}

/*
 * Renders inside the layout's global `<turbo-frame id="modal">`, which sits outside the
 * `.steno-qa` wrapper above — must stay unscoped or it silently fails to apply.
 */
.agency-modal-form-errors {
  display: flex;
  flex-direction: column;
  gap: 4px;
  padding: 12px;
  color: var(--color-text-error-primary);
  background: var(--color-bg-error-primary);
  border: 1px solid var(--color-border-error_subtle);
  border-radius: var(--border-radius-md);
  font-size: var(--font-size-sm);
}

/* Global modal frames sit outside `.steno-qa`, so this needs its own domain root. */
.steno-qa-case-cancel-modal {
  .case-cancel-prompt {
    display: flex;
    flex-direction: column;
    gap: 4px;
    margin-bottom: 20px;
    text-align: center;

    strong {
      color: var(--color-text-primary);
      font-size: var(--font-size-md);
      font-weight: var(--weight-semi-bold);
    }

    span {
      color: var(--color-text-tertiary);
      font-size: var(--font-size-sm);
      font-style: italic;
    }
  }

  .case-cancel-note {
    margin: 0 0 20px;
    padding: 12px 16px;
    background: var(--color-bg-secondary);
    border-radius: var(--border-radius-md);
    color: var(--color-text-tertiary);
    font-size: var(--font-size-sm);
    font-style: italic;
    text-align: center;
  }
}

/* Global modal frames sit outside `.steno-qa`, so this needs its own domain root. */
.steno-qa-case-status-modal {
  .case-status-prompt {
    margin-bottom: 20px;
    color: var(--color-text-primary);
    font-size: var(--font-size-md);
    text-align: center;

    strong {
      font-weight: var(--weight-semi-bold);
    }
  }
}